Maggie’s supports SOC at the Hawthorne Army Depot by providing catering services for SOC’s task orders requiring life support. Although not a large dollar spend as a percentage of the overall Hawthorne contract; Maggie’s is a very strategic supplier.
Catering services are not required on a daily basis but are required when U.S. Government training missions bring additional personnel to the Hawthorne Army Depot.
When this happens, the Base Commander wants to ensure troops are well cared for.
In 2016, Maggie’s supported SOC on the Operation Patriot Bandoleer training exercise. This was a training exercise that brought 385 National Guard troops over a 9-day period and required extensive life support (food, laundry, housing, etc.).
Maggie’s catered 1,540 meals for this exercise. Throughout the exercise, Maggie’s adopted SOC’s customer-first mentality. For example, one training convoy was significantly delayed on its arrival into the Depot, missing the planned 7 to 10 p.m. dinner window. Maggie’s remained onsite until the convoy arrived and dinner was provided after 1 a.m. that night for the fatigued troops. By the time clean-up was done for dinner, they essentially began food preparation for the following morning’s breakfast for all the other troops on site.
This level of service was above and beyond their contractual obligations and was done at no additional cost. They stayed later and arrived earlier than required in their statement of work, contributing to SOC’s overall success on this training mission.
The Base Commander had a directive to ensure that “no soldier went without a hot meal,” and Maggie’s helped accomplish SOC’s mission.
Cal Lattin, co-owner of Maggie’s Once More, explained to the Independent-News that this company-wide award will be proudly displayed at the restaurant for all to see.